That Digitization is a reality and is already upon all of us, is an understatement. It must be adopted. The need is to digitize the majority of your organisation’s processes, only relying on people where person-to-person contact adds value, or to bring cognitive and innovative capabilities that technology cannot substitute.

Digitization gets implemented in different ways for different organizations. It is, however, obvious that it is the only way to meet the greater demands for realtime fulfilment, 24/7 availability, personalised consumer experience, greater accuracy, predictive data, faster processing and improved customer identity management. That still leaves enormous scope for Digitization; estimates suggest around 45 per cent of current manual – mostly repetitive and rule-based work can be digitized; and that is the scope for RPA, one of the most potent routes to achieve a large part of your objectives.

Another essential element of Digitization entails unattended transactional business processing – essentially pointing towards elimination of all manual handshakes, manual handling of computer interfaces as well as elimination of paper to digital or analog worksteps. Again, RPA helps you achieve this aspect of digitization.