Our Response on Readiness & Business Continuity During COVID-19

Our Response on Readiness & Business Continuity During COVID-19

As our nation faces yet another wave of the dangerous Coronavirus in 2022, which is causing more confusion, worry and scare than ever before, this is an opportunity for us to contribute through our collective efforts and do our bit to get through this tough phase of our lives.

While we continue to hear the impact of the Covid-19 pandemic in our vicinity, our primary concern is the health and safety of our employees, clients, partners, and other stakeholders. We are committed to making sure that we are doing our part to curtail the spread and at the same time ensuring and maintaining business continuity of our clients that have placed trust in us.

We had postponed all in-person meetings and events the sooner this third wave started started, implemented stringent travel restrictions and quickly adapted to the work-from-home model for almost all the employees. We already have and are well prepared to continue business operations remotely as long as it is required. 

Our Business Continuity Plans for our Customers 

Our Data Center and NOC continue to run and be available 24×7. In any unforeseen circumstances, our award-winning support team shall be there for you to ensure seamless experience in resolution. The situation is such that the best minds in the world are unable to manage the cascading effect that this virus has created unfortunately in our country. We all need to be a little kind, empathetic and supportive to one another in all possible ways to get through this.

We will continue to be an enabler for you in your time of need and will make available the full breadth of our team’s expertise as realistically as possible to help you through this difficult time.  

We remain confident in our ability to support client needs while enabling our team with the tools and resources needed to transition into a remote workforce. 
As an organization which continues to be at the forefront of technology, we are committed to re-establishing and testing internal processes as well as living out our core values of whatever IT takes. This current situation may be challenging and uncertain, but it has allowed our technological resiliency and adaptability to shine through. We assure that you can count on our technological resiliency and adaptability to serve you to the best of our abilities. 

We continue to manage our comprehensive IT offerings with reliability that you expect of us. We have deployed a series of procedures to mitigate impact on our operations such as: 

  • Continual heavy testing to verify robustness and high availability of all our systems 
  • Maintenance of our data centre environment to manage peak & fluctuating loads 
  • Diverse technical teams with flawless experience available through distributed and scalable communication systems 

We have been gearing up with each passing day to handle all support and requirements that may arise during this course of time and have made alternate remote support matrix with our technical team to enable smooth operations.  

We encourage you to take all precautions in this rather unprecedented time and continue to stay connected with us, virtually online via our website and social media channels. We’re all in this together, learning together, and adapting together.

Our clients have always been the heart of our company; we are grateful to you, your ongoing support, and we want to thank you for your business, your friendship, and your trust and partnership.

Please feel free to reach for any suggestion or any requirement we can you help with you with. 

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